Shipping Policy

Thank you for choosing NEEL for your skincare needs. We strive to provide you with high-quality products and excellent customer service. This Shipping Policy outlines the details of our shipping process to ensure transparency and to assist you in making an informed purchase.

Order Processing
  • Once you have successfully placed an order on our website, we will begin processing it within 2 business days. Please note that business days exclude weekends and public holidays.
  • All orders are subject to availability. In the event that an item is out of stock, we will notify you promptly and provide an estimated restock date or suggest alternative products.

Shipping Methods and Delivery Time
  • We offer reliable shipping services to ensure your products reach you in a timely manner.
  • The delivery time may vary depending on the shipping method chosen and your location. Please refer to the estimated delivery times provided during the checkout process.
  • We are not responsible for any delays caused by unforeseen circumstances, such as weather conditions or carrier issues. However, we will make every effort to keep you informed in such cases.

Shipping Rates and Fees
  • We offer free shipping on all orders over a certain value, as specified on our website. For orders below this value, a shipping fee will be applied, which will be displayed during the checkout process.
  • Any applicable taxes or duties imposed by the destination country will be the responsibility of the customer.
  • We currently do not offer international shipping and are only shipping within the US. Please ensure that you have entered the correct shipping address during checkout to avoid any delivery issues.

Order Tracking
  • Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track the status of your package.
  • Please allow up to 48 hours for the tracking information to become available.

Order Modifications and Cancellations
  • If you need to make any changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided that your order has not already been shipped.